When you think of a successful partnership, you envision trust, reliability, and a commitment to mutual growth. At TGW Logistics, this philosophy is deeply embedded in our DNA. But what happens after the keys to one of our advanced intralogistics systems are handed over to you? The journey doesn’t end—it only begins. Welcome to the world of TGW Logistics' Lifetime Services, where long-term business success is nurtured and grown through continuous support, innovative solutions, and a proactive approach to every challenge.
With over 1,100 dedicated Lifetime Services professionals spread across the globe, TGW Logistics is not just a service provider; we are an enabler and partner in your success. Our commitment to being the most responsible service partner for intralogistics customers is reflected in the depth and breadth of our service offerings. From On-Site Services to Retrofit & Extension Services, we ensure your system operates at its peak, allowing you to focus on what you do best - running your business.
At TGW Logistics, our Lifetime Services encompass a wide range of specialized service products, each designed to meet specific needs and challenges that arise throughout the lifecycle of your system. Let’s explore the core service product lines that form the backbone of our customer partnerships:
Our on-site services place skilled TGW Logistics technicians directly at your facility, ensuring that your system runs smoothly day in and day out. These experts are trained to understand every nuance of TGW Logistics equipment, providing a level of care that guarantees maximum system performance with predictable Total Cost of Ownership (TCO). This means fewer surprises, less downtime, and more confidence in your operations.
Benefit: Maximum system performance with predictable costs, allowing you to plan and operate with confidence.
Field Services provide you with the flexibility to call upon our experts whenever necessary, whether for preventive maintenance, corrective actions, expert inspections or additional support during peak times. This service ensures that your system is always prepared to meet fluctuating performance demands throughout the year.
Benefit: Tailored support that adapts to your business’s seasonal and operational needs, ensuring optimal performance at all times.
As your business evolves, so do your logistics needs. Our Retrofit & Extension Services are designed to keep your system in sync with your changing business environment. Whether it’s modernizing existing equipment or extending system capabilities, we ensure your solution remains aligned with your business objectives.
Benefit: A future-proof system that grows with your business, ensuring long-term relevance and efficiency.
With TGW Logistics’ Remote Services, help is always just a click away. Whether you need to prevent potential downtime or quickly resolve an issue, our remote experts are ready to assist you. This not only minimizes disruptions but also accelerates recovery times, keeping your operations running smoothly.
Benefit: Rapid response and resolution of issues, minimizing downtime and maintaining business continuity.
A well-trained team is your first line of defense against operational challenges. Our Training Services ensure that both TGW Logistics experts and your staff have the knowledge and skills needed to maintain and operate your systems safely and efficiently. From certified training programs to hands-on workshops, we equip your team with the expertise they need to excel.
Benefit: Increased safety and performance through expert training, reducing risks and enhancing operational stability.
In the world of intralogistics, having the right spare parts at the right time can make all the difference. TGW Logistics’ Spare Parts Services ensure that you have access to high-quality, durable components whenever you need them. With a strong emphasis on in-house manufacturing, we enable the longevity and reliability of every part we supply.
Benefit: Timely delivery of high-quality spare parts, ensuring your system remains operational and efficient.
Choosing TGW Logistics as your service partner means more than just securing technical support—it means forming a strategic partnership built on trust, expertise, and a shared vision for success. Our Lifetime Services are designed to provide continuous value, from day one and for years to come. With TGW Logistics by your side, you gain:
At TGW Logistics, we believe that true partnership begins with the first point of contact. Our Lifetime Services are the catalyst for lifelong success, driving your business forward with the reliability and innovation you’ve come to expect from a global leader in intralogistics.
Ready to dive deeper into the world of long-term success with TGW Logistics?
