As a Technical Support Specialist, you are responsible for accepting, processing and documenting mechanical faults. You plan and coordinate technician assignments in the support environment and analyze faults in order to develop solution variants. In dispatch, you will support colleagues in answering calls, documenting tickets and proactively communicating with customers.
In close cooperation with the (assistant) key account managers, you will provide support in technical matters and identify and resolve potential faults in order to ensure the
Acceptance, processing and documentation of mechanical faults
Planning and coordination of technician assignments in the support environment
Support of the (Assistant) Key Account Managers in technical matters
Identification and elimination of fault potentials to ensure the best possible system availability
Support and advice to customers in the professional handling of our logistics solutions
Call taking, ticket documentation and proactive customer communication Responsibility for performance, costs and deadline
Technical training (apprenticeship as a mechatronics technician, industrial electrics, technical college electrical engineering, mechanical engineering, plant engineering)
Knowledge of logistics and control is an advantage
High degree of customer orientation and commitment
Good knowledge of German and English as well as other foreign languages is an advantage
Willingness to travel (approx. 5%) Driving licence B
Working with high-quality IT equipment and the latest technologies
Cooperation across departments in international teams
Responsibility in a successful international company with a strong focus on culture and values
A reliable and stable employer based on the philosophy "Focusing on People – Learning and Growing"
A well-structured training period and support by experienced colleagues
Collaboration in a committed team, individual opportunities to contribute, clear goals and an open feedback culture
