Key Account Manager

WHAT YOU'LL BE HANDLING

• Proactive response to customer needs and targeted solution optimization
• Responsibility for performance, results and customer satisfaction in our own customer base
• Recognition of modernization potential, impetus for the implementation and support of services in the implementation phase
• Central contact for topics such as spare parts, maintenance services, repairs, training, hotline and on-site services
• Escalation instance for operational issues in day-to-day business

WHAT YOU'LL NEED

• Technical and business understanding as well as several years of professional experience, ideally in intralogistics or mechanical engineering
•  Sound knowledge of contract law and negotiation skills in customer contracts
• Strong customer orientation, excellent communication skills as well as assertiveness and conflict resolution skills
• Entrepreneurial thinking and initiative paired with reliability and cost awareness
• Fluent in written and spoken German and good French and/or English skills

WHAT YOU'LL RECEIVE

• An appreciative working environment as part of a motivated team and an open feedback culture

• Wide variety of tasks and room for creativity to find innovative solutions

• Responsibility in a successful international company with a strong focus on culture and values

• A reliable and stable employer based on the philosophy "Focusing on People – Learning and Growing"

• Wide range of opportunities for professional and personal development through in-person training and eLearning sessions.